International orders do not come with a signature delivery confirmation.Once your item has been dispatched you will receive an email with tracking information.Standard delivery times for international orders can vary from 5 business days to 6 weeks.All North American orders are charged a flat fee of NZD $90 and are shipped using a standard service (not including boats or paddles).Paddles are NZD $125 for 2 and 4 piece paddles and NZD $195 for 1 piece paddles. All Australian orders are charged a flat fee of NZD $35 and are shipped using a standard service (not including boats or paddles).Just ask him, 'Where is my order?' and follow the prompts 🐻. Alternatively, speak to our order guru 'Bot-Bruce', and he can find the tracking details for you in the chat section of this pop-up.If you have not received a confirmation email within 24hrs, please check your junk box in your email, as some times we need to get in touch with you and emails do happen to end up in there!.This will have a link to your tracking details, you can use this link to find the location of your parcel and contact the courier company to see how far away it is. Once your order has been shipped you will receive a Shipment Order Email.Collection can be made during opening hours at.You will be notified when your order is ready for collection.This is contactless, please order online and choose Pick-Up.Please let us know before order cut off at 1pm daily.We can’t change addresses in the system once your order has been placed, however, send an email to or call us in-store and we will endeavour to change the address.Once it has left the shop it is sometimes up to the shipping gods! These estimates are for a perfect world when courier companies work on time and natural disasters and pandemics are at bay.We try our best to get your orders out to you ASAP, however, during our peak times (Christmas, Sale week etc), we may need an extra day to process them.Rural Address and PO Boxes, please add 2 more days.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? Please check your tracking information and contact the couriers if it has not arrived when expected.
Yakyak review free#
All local orders over NZD $100 are shipped free using a standard signature required service.NEW ZEALAND DELIVERY For delivery of orders within New Zealand, excluding boats: Please use an address that the couriers can leave your item, as they are not holding items for pick up.
Yakyak review update#
If you would like an update of Courier Network Status, please see these links:Īs always, thanks for your understanding and support through these challenging times. However, we're doing everything we can to get your orders to you as soon as possible. Our courier network is experiencing significant delays due to many of their staff members needing to isolate as per the Ministry of Health's guidelines.Īs of today, a significant percentage of our courier network is isolating and unable to work, resulting in delivery delays for many of our customers. 🦠Missing Orders & Covid 19 Delivery Guide:
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